FAQs

WHERE DO YOUR PRODUCTS COME FROM?

Okwan Wear takes pride in providing quality hand-made products that are either made in the USA with materials from various countries in Africa or are imported from partner companies in Burkina Faso, Ghana, Kenya, Malawi, Senegal, South Africa, and Tanzania. The imported products are all from members and companies active with the Fair Trade Federation, ensuring quality work and pay.

 

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

As our products are hand-crafted and made from fabrics with distinct patterns, there may be slight differences in the product you receive. This is one of our prized features that make each item unique.

  

ARE SOLD-OUT ITEMS AVAILABLE ON BACK-ORDER?

In some cases, yes. Some of our items are available on back-order when are sold-out. If an item is available on backorder, it will appear as ‘available on backorder’ on the product page. Backordered products are shipped approximately 2-3 weeks from the purchase date.

 

ARE OUT-OF-STOCK ITEMS RESTOCKED?


If an item is out of stock, we will try to restock it as soon as possible as they become available. If an item cannot be restocked, it will be marked as ‘sold out’ and eventually removed from the website or archived on our website.

 

ARE THERE ANY STORE LOCATIONS WHERE ITEMS MAY BE DELIVERED TO FOR PICK UP?

No, our products can only be purchased online. Items will be shipped to your address. 

 

IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION VIA EMAIL ABOUT OKWAN WEAR'S LATEST NEW PRODUCTS AND OFFERS?


Yes, By simply clicking on 'Newsletter' you will receive information on Okwan Wear's latest products, deals, and events as they become available.

 

CAN I CANCEL MY NEWSLETTER SUBSCRIPTION?


Yes, you can easily cancel your subscription by clicking 'Unsubscribe' located at the bottom of a newsletter email you've received.

 

WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?

We currently accept payment by Visa, MasterCard, American Express, Discover, and PayPal

 

CAN I CANCEL MY ORDER?

Yes, you can cancel your order as long as you have not completed the purchase online. If you have completed your order and have paid for your items, please contact us immediately. We will do our best to reverse the transaction prior to the item(s) being shipping. If we are unable to reverse the order in a timely manner. You should return the item unopened as soon as you receive them. We will then refund the order.

 

CAN I REMOVE ITEMS FROM MY ORDER?

Yes, you can remove your items from your shopping cart before payment. This can be done by viewing your shopping cart, selecting the item(s) you wish to remove and clicking on ‘remove’.

 

HOW CAN I BE SURE THAT I’VE MADE MY PURCHASE CORRECTLY?

Prior to paying for the items, you should review your shopping cart to ensure you have the correct item(s) and quantity as needed.

 

WHEN WILL MY ORDER BE SHIPPED?

Please allow  7 business days for your order to be processed and shipped.

HOW LONG IS SHIPPING TIME?

It may take up 7-14 business days to receive your package.

 

WHAT SHOULD I DO IF THE REFUND AMOUNT IS INCORRECT?
Please contact us at info@okwanwear.com and we will resolve the problem as quickly as possible.

 

WHEN WILL I RECEIVE MY REFUND?

Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days. 


 

HOW WILL I RECEIVE MY REFUND?

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

 

HOW LONG DO I HAVE TO RETURN AN ITEM?

Accepted items for return must be returned to Okwan Wear within 1 week of notifying us.