Shipping/Returns

Returns, Refunds, and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there
is a manufacturer defect. You must return the item within 30 days of your
purchase.

1. Please email info@okwanwear.com to request a refund and we will assign you a tracking number with a return address.
2. Include in your package a signed letter stating the reason for your return
and the original receipt.

Return Exceptions

Earrings can not be returned if they are opened. 

Merchandise that has been worn, used, or altered will not be accepted for
return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your
refund. We also do not refund the original shipping and handling that you
paid on the order.

Exchanges

If your clothing or fabric item is in like new condition, you may exchange your clothing
item for a different size or color. You will not be subject to a restocking fee in
this case, but you still will have to pay return shipping.

Shipping Policy

Turnaround

Please allow 7 business days for your order to be processed and shipped. Depending on your location, it may take between 7-14 business days to receive your package.

Carriers

We use the following carriers to deliver our orders:

USPS, UPS, FedEx, DHL

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order
with the tracking information. Please note that some orders using 1st Class
USPS mail will not have tracking numbers.

Shipping Rates

We currently offer flat rate shipping with a fee of $7.

All orders over $80 will receive free shipping, WITH CODE.

Back Orders

If an item goes on back order we will ship you the part of your order that is in
stock. When the item becomes available we will ship you the rest of your
order. You will not be charged any additional shipping and handling for the
second shipment.

If there is a product you would like to purchase that is unavailable on the website, send an email to info@okwanwear.com with the name of the product, the size and/or color, and the quantity, and we will update you regarding an invoice for the product(s).